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One verified email account that successfully requests or renews a production licence in the previous 30 days. The same email counts once per vendor, across products, devices and named, floating or organisation-wide licences. Different emails count separately. Assigning a licence alone does not count. Sandbox, trial and developer licences are excluded.

Drawspan shows a warning and asks you to choose a larger plan. Crossing your active-user allowance does not block customer access or renewals, change your plan automatically, or add an automatic overage charge.

Yes. Choose Launch for up to 200 active users, or select a larger allowance in Scale. Contact us for more than 5,000 active users or a custom agreement.

No. Stripe, Lemon Squeezy or your existing billing system processes the payment. Drawspan charges only for your Drawspan plan.

Yes. An individual can hold their own license. An organisation can manage members, named seats and floating-seat use in its portal.

Yes. Cached licences work until their signed expiry. We cannot observe offline use. An account stops counting after 30 days without a successful licence contact and counts again when it reconnects. This does not shorten its licence.